Services

SERVICENOW SPECIFIC.

ServiceNow ITSM

We offer the best-in-class ServiceNow ITSM solutions to help you transform your IT Services, align it with your business needs, and improve efficiency and user satisfaction. The ITSM covers Incident, Problem, Change, Request, Catalog and Asset modules.

Service Portal

Fikra delivers apps/dashboard enterprise’ employees through a modern, easy‑to‑use portal they can access from any device, any time. Fikra has successfully designed and built 30+ service portals for enterprise.

ServiceNow ITOM

Fikra brings service visibility, service availability and service agility by leveraging ServiceNow ITOM. ITOM consist of Discovery, Event, CMDB, Orchestration and Service Mapping.

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Security Operations

SecOps (Security Operations) brings IT and Security team together as one team to detect, analyze and resolve threats.

SERVICENOW CONSULTING.

Quick-ITSM

Rapid-ITSM is a Fikra accelerator to implement and deliver IT Service Management processes and capabilities quickly, the solution is based on Fikra best practices.

Enterprise Integration

Fikra brings immense experience in ServiceNow integration with on-premise and Cloud solutions. Expedite approach to Integrate the existing applications, systems and the 3rd party tools within the ServiceNow Framework.

Managed Services

Tailor-made solution that encompasses critical ServiceNow modules delivered as per customer’s ease and cost structure.

SOLUTIONS DELIVERY.

Custom, Agile and Innovative Software Services

Fikra leverages elements that are key to success in industry best practice frameworks, such as Agile, water-fall, hybrid or custom-built framework. And it cuts through delays.

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Delivery Model

Fikra/customer joint workshops, give us a better understanding of a project’s detailed requirements and are enabled to quickly deploy change. In what we term our weekly sprints, we deliver the functionality back to process owners for approval. Following successful User Acceptance Testing (UAT) we are ready to deploy and customer team are ready to operate.

MANAGED SUPPORT & TRAINING

OTHERS.

Strategy Development

Fikra can help to define a clear roadmap to get you from your current state to a cloud-based Enterprise Service Management solution across the enterprise.

ServiceNow Training

Fikra provides a variety of ServiceNow training courses, taught by accredited ServiceNow trainers with years of hands-on industry .

MANAGED SUPPORT.

This offerings is to provide ongoing operational support to a ServiceNow solution. We provide ongoing administrative and configuration support by ServiceNow certified administrators.

TOTAL UPTIME

CLOUD GROWTH

SCALABILITY

“One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.”

Jenny Smith

“Technology made large populations possible; large populations now make technology indispensable.”

Hannah Vermont

THE SERVICENOW
IS IN OUR DNA.

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