Key Differentiator
Assessment Platform
ITOM and ITSM Solution Accelerators
Platform Health Check
Consulting Service
Service Now
We live in a fast-changing world and Fikra pioneers in leveraging the best of the ServiceNow platform and making the world better for everyone
Facts:
- 100+ ServiceNow based implementations across IT
- Employee
- Customer and creator workflows 10 Decent to large scale digital transformation across IT
- business and Security service lines Highly Skilled team across & SMEs across workflows and ServiceNow core platform Extensive Experience in complex integration
- platform engineering and sensible customization
- Agreed upon procedures
Our Services
A service is a transaction in which no physical goods are transferred from the seller to the buyer.
Implementation Services
- End-to-end Implementations across workflows
- Development and Customization Services & Custom App
- Process Automations
- Service Portal AI Ops & ChatBots
- Integrations/Integration Hub & Orchestrations
- Customer Onboarding and user training
Platform governance & Upgrades
- Platform Governance Planning & Upgrade roadmap
- Platform Health check, Upgrade planning and preparation
- Upgrade testing plan and guidance
- Document Upgrade Processes – Writing Test Suite. ATF
- Review upgrade history and skip logs
- Validate and Fix, Upgrade Prod
- Hypercare
Migration Services
- Migration strategy and roadmap
- Assessment and Recommendation
- Migration consulting, Data migration and integrations
- QConfiguration and customizations
- uality assurance
- Customer onboarding & User trainings
Discovery and CMDB
- CMDB health check and Recommendation and Remediation
- Design and Solution of Discovery and CMDB
- CMDB in the conceptual Common Service Data Model (CSDM)
- Implementation and Hyper care
Reporting and Dashboard
- Persona-driven dashboard
- Ad-hoc reporting
- On-Prem reporting tool and integration with ServiceNow
- Performance Analytics based intelligent reporting
Support Services
- Support Services ( L-1, L-2 and L-3)
- System administration and performance monitoring
- Operations Support & Bug fixing
- Regular solution health checks and security audits
- ServiceNow functionality expansions
- Release Management